Poor Rating for Comcast service to small Business

Poor Rating for Comcast service to small Business
As a manager of furnished rentals, I order services a la cart for incoming guests for internet, tv & phone. For years I was frustrated for years with Qwest, the would actually tell me "Who else are you going to use?" when I complained of poor service.

Along comes Comcast, Halleluhah! And finally competition comes and I can compare and shop. I've been really happy with Comcast, but as Alpine's business has grown, I'm hitting a wall as a small business. Its really like Comcast simply doesn't care about small business. So now, maybe, I have to wait for another competitor to wake them up and get service for our growing company. Here is my latest issue via a chat with Comcast:


Live Chat
Status: Analyst Leomel is here and your issue status is: working
Problem: Property manager with multiple comcast accounts cant get it together online with comcast
End Session
user Barney has entered room

Barney>
Property manager with multiple comcast accounts cant get it together online with comcast

analyst Leomel has entered room

Leomel>
Hello Barney, Thank you for contacting Comcast Live Chat Support. My name is Leomel. Please give me one moment to review your information.

Leomel>
My pleasure to have you on this chat, Barney! I always remain committed and focused to provide you quality customer service at my fullest effort. Before anything else, I want to extend apologies for any trouble, inconvenience and frustration this issue has brought along your way. I still honestly hope you're fine. How's your day so far?

Leomel>
Hi, Barney.

Leomel>
I understand that you are having issues accessing your account in comcast.

Leomel>
Am I correct?

Barney>
just starting one, trying to manage multiple comcast accounts for our furnished rental business

Barney>
I have an auto pay for one account with ING, they directed me to comcast to review the bill, tried creating an account , get nowwhere

Leomel>
Are you trying to create a secondary account under your primary, Barney?

Barney>
i've never accessed any account one is plenty

Leomel>
Please allow me to pull up your account information so that we can resolve it in the most efficient way possible. I will be verifying security information to protect your account privacy. May I please have the account number, phone number on the account

Leomel>
May I also have the account holder's name and the service address please.

Leomel>
I am really sorry to know that you are facing such inconvenience.

Barney>
they are all in my name, the service address that got me here tonight is:

Barney>
3150 Iris Ave, Unit # 400, Boulder, CO 80301

Leomel>
Barney, may I ask if you also have services in ADDESS #44 BOULDER,CO 80301, am I correct?

Barney>
yes thats our office

Barney>
can I have one account at comcast for multiple properties?

Leomel>
You mean one account in different addresses?

Barney>
one online account at comcast where I can track multiple subscriptions to multiple properties I manage, where each comcast service is in my name

Leomel>
Okay, Barney.

Leomel>
I think there is no features like that where one online account to track multiple subscriptions to multiple promerties you mange.

Leomel>
***properties.

Leomel>
Barney, I think you can try to inquire in business accounts if they offer that services.

Leomel>
Let me check on that.

Barney>
thanks

Leomel>
Barney, may I know if how many accounts do you have from comcast?

Barney>
currently 60, can range up to 150 depending on guest requests for service

Leomel>
Barney, I understand that you are rentingout this locations to guests who may require internet service, is that correct?

Barney>
internet & cable tv, international guests request phone too

Leomel>
Okay, Barney.

Leomel>
Barney, I think business account can help you manage all your account in one login.

Leomel>
For residential you need to manually get into one account to it corresponding login one at a time.

Leomel>
Barney, If you want to check you can visit this link for business. http://business.comcast.com/?INTCMP=ILC-DOTCOM-20100216-QCKLNK-001

Leomel>
what I can only help you is to login to every one account one at a time since I only handle residential accounts.

Barney>
who do I contact to set up an online biz account? I have not had good success with biz pricing with my company, residence pricing has been better, but an online account with one stop management would really help my small business. do you have a person who could help my situation?

Leomel>
Do you have other issues or concerns that I can help you with today? I will be glad to assist you further.

Barney>
just let comcast management know their support of small business is lacking, but I appreciate your assistance this evening, thank you,

Barney>
Barney

Barney>
Partner, Alpine Corporate Accommodations, LLC